Last updated: October 31, 2026
This refund policy explains how to get your money back from SEMRS. For WordPress products you have 30 days, and you do not need to give a reason. For marketing services, you only pay for work that is done.
Refund policy for WordPress products and licenses
Not happy with a SEMRS theme, plugin or Pro license? Ask for a full refund within 30 days of paying. This applies to a first yearly payment, to each yearly renewal and to lifetime licenses.
How to ask for a refund
- Email admin@semrs.com with your invoice or order number.
- Or send us a message through our contact page.
We send the money back by the method you paid with. Banks usually show it within 5 to 10 business days. When a license is refunded, its key is switched off.
After 30 days
After 30 days we may still give a refund in fair cases. For example, if a product does not work as described and we cannot fix it, or if you were charged twice. To stop a renewal, just tell us before the renewal date. Your license keeps working until the end of the time you paid for.
This policy does not take away any refund rights you have under the consumer law of your country. If you live in the EU, the European Commission explains your rights on its guarantees and returns page.
Refund policy for digital marketing services
Services are paid by invoice directly to SEMRS. For services:
- Cancel before work starts, and we refund everything you paid for that work.
- Cancel after work starts, and we refund what you paid for work not yet done. Finished work is not refundable.
- Monthly services can be cancelled with 30 days’ notice. Nothing is charged after the notice ends.
- If we cannot deliver what the quote said, we will put it right or refund the part we did not deliver.
To ask for a service refund, email admin@semrs.com with your invoice number. We reply within two business days and pay approved refunds within 14 days. Our Terms and Conditions explain the rest.