Are you planning to set up or revamp a call center setup in Dallas, Texas? That means you will have to make certain decisions carefully. What kind of glass panels vs fabric panels should you use for the call center cubicles in the office? Most companies go for fabric panels or glass panels. It is tough to say which one is better. Each type has specific benefits and limitations.
Glass panels – a look at pros and cons
It is not without reason that call centers prefer using glass panels.
- Quality glass cubicle panels create a sense of space, and they let in natural light. It also makes the workspace look sleek and professional.
- It is beneficial for workflow reasons as well. Managers can easily monitor the entire team and check for any problems.
Glass panels also have their limitations.
Don’t forget to consider the product’s cons.
- Every single sound, including calls and keyboard clicks, reflects through the glass walls. In high-volume calling environments, Social media marketing, the noise level can be too high. The results are customer complaints about background noise and growing agent fatigue.
- Besides, agents can also feel watched constantly, and there is reduced privacy. This may make them think the management is micromanaging everything.
- The panels can lead to glare and eye strain over time. Both sunlight and overhead lighting can cause distracting reflections in such setups.
Fabric panels – a look at pros and cons
There are specific advantages and limitations of using fabric panels in call center setups, as well. The main reasons behind using fabric panels are:
- Quality fabric panels help reduce noise levels by 40-60% compared to glass. This allows both the agents and customers.
- With reduced background noise, agents do not need to talk loudly and can work calmly without getting stressed.
- Agents do not feel watched continuously, and there is better privacy. It can be helpful during long and difficult customer call sessions.
- Fabric panel systems cost 20-40% less than glass. Even the replacement costs are lower than those of glass panels. You can easily reconfigure or expand them. The same benefit applies to cleaning as well.
Fabric panels also come with their limitations.
These panels are not free of cons.
- Fabric shows stains and dirt more than glass. The areas most affected fare worse. Depending on the fabric type, removing stains can be very difficult.
- It also soaks in odors, spills, and dust more easily than glass.
- It does not look as sleek and upscale as glass.
What about a mixed approach?
So, you can see that neither material is perfect for call center setups. You can go for a mixed approach here.
For example, you can keep glass panels in front-facing areas in the office. Keep fabric panels in the working sections for a balance. If the budget permits, you can choose laminated glass with acoustic cores. Before you can select a type, analyze factors like your budget, workflow type, aesthetic needs, etc.
Conclusion
You should buy glass or fabric cubicle setups from a reputable entity with a long tenure in the sector. You can certainly check the range at corporateofficeint.com for clarity on options and pricing.
